ESET Malaysia

Windows 7,  Windows 8,  Windows Server 2008 R2, 2012, 2012 R2

Export your settings

Before using the Uninstaller tool, export all ESET product settings. Your settings will not be restored automatically when you reinstall ESET.

Back up network adapter settings

After using the ESET Uninstaller Tool, you may be required to reinstall your network adapter drivers. Follow the steps below to back up your network adapter settings and restore them after uninstallation is finished:

1. Before running the Uninstaller Tool: Open an administrative command prompt and enter the following command to back up your network adapter settings:
   • netsh -c interface dump > C:\NetworkSettings.txt
2. After uninstallation is complete: Reinstall your network adapter drivers if necessary and then open an administrative command prompt and enter the following command to restore your network adapter settings:
   • netsh -f C:\NetworkSettings.txt

1. Download the ESET Uninstaller and save it to your Desktop.
    
2. Restart your computer in Safe Mode.
    
3. In Safe Mode, double-click the installer file you saved to your Desktop in step 1 to run ESET Uninstaller tool. If you want to use the Advanced user commands below, open an Administrative command prompt first and then change to the Desktop directory. 

4. Read the warning and type y to confirm.

5. Review the item(s) listed under Installed ESET products, type the number that corresponds to the ESET installation in this list that you want to remove and then press the Enter key.

   
   

6. Verify that you are uninstalling the correct ESET product from operating system and type y to confirm.

   
   

7. Once the ESET Uninstaller tool has finished running, press any key to exit (or type q and then press any key) and then restart your computer in Normal Mode.

   The uninstaller writes a log of all its processes to the ~ESETUninstaller.log file (located in the same folder as the ESETUnistaller.exe file) for future reference.

   
   

8.  Click the link below that corresponds to your ESET product for help with reinstallation. If you continue to experience issues with reinstallation, delete the ehdrv driver using device manager and then repeat the steps above to run the ESET Uninstaller application again. Because ESET is designed as a security application, in some instances multiple attempts are required to uninstall the product completely.

   • ESET Smart Security or ESET Smart Security Premium
   • ESET Internet Security
   • ESET NOD32 Antivirus
   • ESET Endpoint Security/ESET Endpoint Antivirus
     
     

Windows 10

Export your settings

Before using the manual uninstaller, export all ESET product settings. Your settings will not be restored automatically when you reinstall ESET.

Back up network adapter settings

After using the ESET Uninstaller Tool, you may be required to reinstall your network adapter drivers. Follow the steps below to back up your network adapter settings and restore them after uninstallation is finished:

1. Before running the Uninstaller Tool: Open an administrative command prompt (Right-click the Start icon, select Command Prompt (Admin) from the context menu and click Yes at the prompt) and enter the following command to back up your network adapter settings:
   • netsh -c interface dump > C:\NetworkSettings.txt
      
2. After uninstallation is complete: Reinstall your network adapter drivers if necessary and then open an administrative command prompt and enter the following command to restore your network adapter settings:
   • netsh -f C:\NetworkSettings.txt
3. Download the ESET Uninstaller and save it to your Desktop.
    
4. Uninstall the Epfw NDIS LightWeight Filter

1. Press the Windows key  + r to open a Run dialog, type ncpa.cpl into the blank field and then click OK.
    
2. Right-click your network adapter (select Wireless network connection) and select Properties from the drop-down menu.
    
3. Select Epfw NDIS LightWeight Filter and click Uninstall. Click Yes at the prompt; uninstallation may take several minutes.
   3. Restart your computer in Safe Mod

   4. Right-click the Start icon, select Command Prompt (Admin) from the context menu and click Yes at the prompt.

5. In the command prompt window type cd/Users/youruser/Desktop and press Enter. (Replace youruser with the user name on your computer. In the example below, "ESET" is the user name.) To launch the ESET Uninstaller utility, type ESETUninstaller.exe and press Enter. 

   Save your Network Interface Card settings

   Your Network Interface Card settings will be reset. We recommend that you record your network settings somewhere so that you can easily reconfigure them after running the uninstaller tool.

6. Read the warning and type y to confirm.
7. Review the item(s) listed under Installed ESET products, type the number that corresponds to the ESET installation in this list that you want to remove and then press Enter
   If you are not running Windows in Safe Mode, you will receive an error message. Complete step 3 above and then run the ESET Uninstaller while in Safe Mode.
   

8.  Verify that you are uninstalling the correct ESET product from the correct operating system and type y to confirm.

   
   

9.  Once the ESET Uninstaller tool is finished running, press any key to exit and then restart your computer in Normal Mode.

   • The uninstaller writes a log of all its processes to the ~ESETUninstaller.log file (located in the same folder as the ESETUnistaller.exe file) for future reference.         

     
     

     Click the link below that corresponds to your ESET product for help with reinstallation. If you continue to experience issues with reinstallation, repeat the steps above to run the ESET Uninstaller application again. Because ESET is designed as a security application, in some instances multiple attempts are required to uninstall the product completely.
     • ESET Smart Security or ESET Smart Security Premium
     • ESET Internet Security
     • ESET NOD32 Antivirus
     • ESET Endpoint Security/ESET Endpoint Antivirus

   • Windows Vista,  Home Server,  XP,  Windows Server 2003 R2, 2003, 2000

     Export your settings

     Before using the manual uninstaller, export all ESET product settings. Your settings will not be restored automatically when you reinstall ESET.

     
     

     Back up network adapter settings

     After using the ESET Uninstaller Tool, you may be required to reinstall your network adapter drivers. Follow the steps below to back up your network adapter settings and restore them after uninstallation is finished:

     1. Before running the Uninstaller Tool: Open an administrative command prompt and enter the following command to back up your network adapter settings:
        • netsh -c interface dump > C:\NetworkSettings.txt
           
     2. After uninstallation is complete: Reinstall your network adapter drivers if necessary and then open an administrative command prompt and enter the following command to restore your network adapter settings:
        • netsh -f C:\NetworkSettings.txt
     3. Download ESET Uninstaller (legacy version 7.0.7.0) and save it to your Desktop. 
     4. Restart your computer in Safe Mode. 
     5. Double-click the ESETUninstaller icon on your Desktop.
     6. Read the warning and type y to confirm.Review the item(s) listed under Installed ESET products, type the number that corresponds to the ESET installation in this list that you want to remove and then press Enter.
        
   • If you are not running Windows in Safe Mode, you will receive an error message. Complete step 2 above and then run the ESET Uninstaller in Safe Mode. 
   • Type y to confirm your selection.
   • Once the ESET Uninstaller tool is finished running, press any key to exit and then restart your computer in Normal Mode.
     • The uninstaller writes a log of all its processes to the ~ESETUninstaller.log file (located in the same folder as the ESETUnistaller.exe file) for future reference.
       Click the link below that corresponds to your ESET product for help with reinstallation. If you continue to experience issues with reinstallation, repeat the steps above to run the ESET Uninstaller application again. Because ESET is designed as a security application, in some instances multiple attempts are required to uninstall the product completely.

       • ESET Smart Security or ESET Smart Security Premium
       • ESET Internet Security
       • ESET NOD32 Antivirus
       • ESET Endpoint Security/ESET Endpoint Antivirus